ShadeMonster extends the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This warranty is in addition to any warranty provided by manufacturers of products sold under brand names.
ShadeMonster reserves, at its sole discretion, the right to repair, replace, or refund any window treatments found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.
It is the responsibility of the customer to take the correct measurements for their desired window treatments. ShadeMonster provides all customers with measuring instructions as outlined on the company website to aid in measuring correctly.
ShadeMonsters products are all custom made to order so it is very important to follow our measuring and installation instructions. We guarantee that your blinds or shades will fit perfectly if these instructions are followed. Please review your email order confirmation for accuracy. If a mistake was made in measuring or ordering please contact us immediately. As our products are custom made we cannot resell any products and therefore any cost incurred for alterations due to customer’s mistakes, including shipping, will be the responsibility of the customer. Depending on the type of error you may return the product to the factory for alteration or we will have the product remade at a discounted price. Please contact us for details.
In the event that a discrepancy arises with the color or measurement of your window treatments, ShadeMonster requires that a digital picture be taken that clearly depicts the discrepancy. At ShadeMonster’s sole discretion, additional pictures may be required if the variance is not clearly portrayed. These digital pictures will enable ShadeMonster to expedite the process of possible replacement or repair.
Natural variances in wood’s color, grain, etc., can cause dye lots to vary in color. Although we consider these variations to be minimal, there is no way to assure an exact color with stained wood and faux wood blinds. Slight variations in dye lots of paints and stains are normal and are NOT considered defective or reason for return or replacement.
ShadeMonster strongly encourages you to check the backlighting of any fabric before placing your order. Simply order your free swatch samples and hold the sample up against the light to see the effect of backlighting. Light can sometimes soften the fabric colors or highlight the fabric texture. To ensure that you are 100% satisfied with the final product we recommend testing this process with our free samples.
